Technology, Leadership, and the Future of Work
Shaping Our AI Future: Our Collective Responsibility
Generative AI is redefining work, leadership, and responsibility. This article introduces the 4C Framework—Clarity, Context, Collaboration, and Compassionate Scaling—to help organizations lead with purpose in an AI-driven world.
AI's Moment in History: Revisiting Familiar Disruption
Generative AI is transforming our world at a pace and scale unlike anything before. In this article, I look back at previous technological revolutions to put today’s AI disruption in context, highlighting what’s familiar, what’s new, and why this moment matters.
Balancing AI Innovation: Human Touch in Customer Engagement
As AI evolves, it's transforming customer service through impressive efficiency and personalization, while challenging us to thoughtfully balance innovation with essential human connection.
Rediscovering the Power of Human-Centered Leadership
Human-centered leadership isn't just a feel-good approach—it's the foundation of sustainable success. By balancing efficiency with empathy and implementing technology that truly serves people, we create workplaces that are both high-performing and fulfilling.